What does managed meeting room support include?

24/7 monitoring of rooms, devices and platforms, SLA-backed incident response, remote remediation, firmware management, ITSM integration and quarterly service reviews. On-site support can be added for regulated environments.

Can you support meeting rooms you didn't install?

Yes. Rooms installed by others are baselined during onboarding, so we know their condition and configuration before support starts.

Will our team need to use a new ticketing portal?

No. Tickets flow through your existing tool, such as ServiceNow, Jira or Freshservice, so your team keeps a single queue.

How is managed support priced?

As a monthly subscription per room, device fleet or platform, covering monitoring, remediation, firmware and quarterly reviews in a single line item.

Do you support estates across several emirates?

Yes, including multi-site estates across Dubai, Abu Dhabi, Sharjah, the Northern Emirates and the wider GCC.

Managed Support & Maintenance

Managed AV & meeting room support in the UAE

Keep every room, every device, every meeting running.

Engagement model: Monthly subscription per room, device fleet or platform
Monitoring: 24/7 device and platform monitoring
Coverage: Dubai, Abu Dhabi, Sharjah and the Northern Emirates

Problems fixed before users notice them

Post go-live is where most of the value is realised, or lost. Our managed service keeps meeting rooms, video devices, and workspace platforms healthy through continuous monitoring, firmware baselining, incident response, and quarterly service reviews. We plug directly into your ITSM tool so tickets never sit in a separate queue.

Best fit for

Estates with 20+ managed meeting rooms
Enterprises without an in-house AV/UC ops team
Multi-site deployments spanning the UAE and wider GCC
Regulated industries with strict availability SLAs

Network switch with fibre connections in a server rack

Sound familiar?

The problems we are most often brought in to solve.

Users report problems before IT knows
A room drops offline or loses calendar sync, and the first alert is a frustrated email from a meeting organiser.
Firmware drifts room by room
Without a baseline, devices run different versions, and a fix that works in one room fails in the next.
Tickets fall between teams
AV issues bounce between IT, facilities and the vendor, and nobody owns the resolution.

What you get from working with us

Proactive over reactive

Devices monitored 24/7 for offline states, camera health and calendar sync failures, resolved before users notice.

Predictable operating cost

A single monthly line item covering monitoring, remediation, firmware, and quarterly reviews.

ITSM-integrated

Tickets flow through ServiceNow, Jira, or your existing tool. No new portal for your team to learn.

Quarterly service reviews

Utilisation data, incident trends, and improvement recommendations delivered every 90 days.

How the engagement runs

1
Onboard
Every room and device is baselined, severity levels are agreed, and monitoring connects to your ITSM tool.
2
Monitor
Devices and platforms are watched around the clock for offline states, peripheral faults and sync failures.
3
Resolve
Incidents are fixed remotely where possible and escalated to on-site support where needed, within agreed SLAs.
4
Review
Quarterly service reviews cover incidents, utilisation trends and recommended improvements.